Pathfinder Communications Solutions

Have you wondered how you can turn your existing customer data base into more revenue dollars for your company?

At Pathfinder Communications, we strive to find the best solution to our customers' problems by applying the technology of our Avaya phone systems. Most of our customers connect with their customers, predominantly through their phone system, so portraying a professional image & great experience when their customer calls is very important.

We can help you find new ways to expand your offerings and enter new markets while driving down operating costs. You’ll be able to equip employees with more effective and efficient communication tools, identify transactions that allow you to cross-sell, increase the time top performers spend with customers, and more.

Our communications solutions can help generate revenue in numerous ways: increase customer satisfaction through superior call handling, control expenses so that our customer gains more value out of their dollar, and certainly boost employee productivity so more can be accomplished in a day. We deliver personalized attention and responsiveness of a smaller company WITH all of the depth & resources of a very large company like Avaya.




Since 2003, we have and continue to employ innovative, conceptual "out-of-the-box" thinking and strategies to develop new business that helps our customers stimulate sales productivity and outperform their competition.


Michelle E. McGrew, President

Michelle brings more than 30 years of hands-on experience the telecommunications field. She continues to sustained a passion and a successful focus on new business opportunities, and acquired invaluable experience with the Business Partner Channel, and AT&T/Lucent Technologies/Avaya. Michelle has always taken a consultative approach to identify customer problems, design solutions and successfully resolve customer challenges. Contact us online or e-mail Michelle.


James D. McGrew, Vice President

Jim has served as a small business owner for over 15 years, and has more recent experience in the telecommunications industry. Additional experience in from being a business owner in the foodservice industry gives him the necessary skills to direct the operations of Pathfinder Communications Solutions, with a primary emphasis on streamlining operations and implementing cost-saving alternatives. Contact us online or e-mail Jim.